Lead Times - Lozier Fixtures
The best way to insure that you will have your product in time is to plan ahead. Standard lead times on Lozier items are 3 - 5 weeks. Some items can ship sooner and some items may take a little longer. We will always do our best to try to accommodate your schedule. Wood products and slotwall have a longer lead time and cannot be canceled once the order is placed. We have a $200.00 minimum order for Lozier products that ship from the factory.
Lead Times - Other Manufacturers
Lead times will vary depending on manufacturer or product. Quick Ship items normally ship in 3 - 5 days. Med carts can take up to 3 weeks, exam room furnishings can take up to 5 weeks. If your order is time critical please let your sales rep know and we will do our best to fit your schedule.
Payment is due at the time of the order. We accept Visa, Mastercard, American Express, and Discover credit cards. If you would like to pay by company check we can accept a faxed or scanned copy of the check accompanied by signed quote form. We will not process the order until we receive the check.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request such as an order or a quote. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
By Phone: 314-534-1081 or 800-934-6798
*We reserve the right to make changes to this policy. Any changes to this policy will be posted.
About Freight Charges
Our online ordering system is not set up to figure shipping cost. When you place an order or request a quote you will receive an automated email telling you to watch for an email with the shipping charges. If you approve the freight charge; click the "Pay Now" button to complete the transaction.
When placing your order please be sure to choose the type of delivery that you need. This includes:
- Standard Dock Delivery (Customer unloads)
- Curbside Delivery (Customer unloads)
- Inside Delivery (Driver places pallets inside the closest door)
- Liftgate Delivery (Driver gets pallets to the ground, customer takes them inside)
- Delivery appointment needed.
- Residential Delivery (Small package only)
Please note: You will be responsible for any services not checked but performed at the time of delivery.
Freight Charges - Collect Shipments
If your order is shipped collect and your carrier does not pay any part of the total freight charges we reserve the right to bill the freight charges to the credit card you used for the order or to invoice you for any unpaid shipping charges.
When Your Order Arrives
It is important that you check your order for damage before you sign the Bill of Lading. It is your responsibility to make sure that the freight is inspected for visible damage and that the number of pieces damaged is marked on the Bill of Lading. If visible damage or shortages are not noted at the time of delivery we will not be able to get replacements sent out. Damaged parts must be held for the carrier. No refunds will be given on items damaged in shipment.
If you receive your order in apparently good condition and later find concealed damage, you must report the concealed damage to us within 5 days of receipt of your order. For concealed damage claims we must receive pictures showing undamaged boxes. Photos of boxes showing visible damage will result in the freight claim being denied. Please save the package and damaged parts for the carrier.
Finally, please count the number of packages you receive and note any missing freight on the Bill of Lading. Call us and let us know what’s missing and we will find it.
Although it's rare, freight damage does occur. If you follow the guidelines listed above, you will have no problem getting replacement parts sent right away.
Please do not refuse the delivery for damaged items without approval from us. It is easier and faster to get replacements sent if you just sign damaged when the freight arrives. If you refuse the delivery because your space is not ready, you changed your mind or just don't want the products you will be charged a 35% restocking fee plus outbound and inbound freight. You will also be responsible for any additional charges the freight company bills us such as storage and redelivery fees. It can get expensive and ugly so just don't do it. Call us, we'll work with you.
Additional Delivery Services
If additional delivery services are needed, please check the appropriate box at the time of the order. Any additional services performed at the time of delivery will be charged to the credit card that you used to pay for the order.
Orders may be canceled at any time before your credit card is charged without incurring any fees. Orders that have been entered into production cannot be canceled. Wood products and slotwall cannot be canceled.
No returns will be accepted without a Return Goods Authorization and the original packaging. Items that are shipped factory direct are considered "special order" items and are not returnable. All other returns will be charged a 35% re-stocking fee plus outbound and return freight if applicable.